Customer support
Help for the office and the field.
During closed beta, support requests are reviewed directly by the NESWUP team. Do not include passwords, payment-card data, or other sensitive credentials in your message.
Choose the right priority
1
Urgent — access or active work blocked
Tell us the affected company, page, time, user role, device, and exact error. Include a screenshot with private customer information covered.
2
High — important workflow is failing
Describe the job number, expected result, actual result, browser, and whether the problem can be repeated.
3
Normal — question, idea, or improvement
Explain the work you are trying to complete and what would make that workflow clearer or faster.
Security reports
Report suspected data exposure promptly.
If you believe another company’s information is visible, stop using that screen, preserve the page address and time, and submit an urgent support request. Do not copy or distribute the information.